Privacy Policy

Zipedy Group Privacy Policy

Last Updated: 18 October 2023

  1. Introduction

Welcome to Zipedy, the wellness delivery platform ("Platform") provided by Zipedy (Pty) Ltd ("Zipedy," "we," "us," or "our"). At Zipedy, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our Platform and any associated mobile applications (collectively, the "Apps").

By using the Platform or any of the Apps, you consent to the practices described in this Privacy Policy. Please read this Privacy Policy carefully to understand how we handle your information. If you do not agree with our practices, please do not use the Platform or the Apps.

  1. Information We Collect

2.1. Information You Provide:

When you register for an account, we collect your name, email address, phone number, and other relevant contact details.

If you use the Shop App, we collect business information, such as the shop's name, location, and product listings.

If you use the Driver App, we collect information necessary for driver verification, including license and vehicle details.

Information you provide when contacting our support team or submitting feedback.

2.2. Information We Automatically Collect:

Device Information: We collect information about the device you use to access the Platform and the Apps, including device type, IP address, operating system, and browser.

Usage Information: We collect information about your interactions with the Platform and the Apps, such as the pages you visit and the actions you take.

2.3. Location Information:

We may collect your location information to provide location-based services, such as finding nearby shops or tracking deliveries.

  1. How We Use Your Information

3.1. To Provide Services: We use your information to provide and personalize our services, including order processing, deliveries, and customer support.

3.2. To Communicate: We may use your information to communicate with you, including sending notifications, updates, and promotional materials with your consent.

3.3. To Improve: We use information for analytics and research to improve our services, including understanding user preferences and behavior.

  1. Information Sharing

4.1. With Third Parties: We share your information with third-party service providers to facilitate services, including delivery, payment processing, and analytics.

4.2. Legal Compliance: We may share information to comply with legal obligations or to protect our rights, privacy, safety, or property.

  1. Data Security

5.1. We use reasonable security measures to protect your data, but no method of transmission over the internet is completely secure. We work to safeguard your information but cannot guarantee its absolute security.

  1. Your Choices

6.1. You can manage your data preferences within the Apps or Platform, including marketing communications and location sharing.

  1. Cookies and Tracking

7.1. We use cookies and similar technologies for analytics and functionality.

  1. Changes to Privacy Policy

8.1. We may update this Privacy Policy to reflect changes to our practices or for legal reasons. Check for updates within the Apps or Platform.

  1. Contact Information

9.1. If you have questions or concerns about this Privacy Policy or your data, please contact us at admin@zipedy.co.za.